I don’t really blame him – he’s got quite a thing going on the speaker circuit. As long as he keeps getting invited to give keynote addresses at healthcare summits, he’ll keep cranking through his slide set and stirring up the hornet’s nest by saying that 80% of docs will be replaced by digital devices. Which coincidentally, his venture capital firm finances. Except now he’s calling it big data, since that’s what the most recent summit he spoke at was about. (Like any paid speaker with a slide set, he’s good at mixing it up for his audience.)
Here’s the response I wrote when Khosla started his act a few years ago. Since he’s still saying the same old thing, I didn’t see much need to rewrite it. (Although like any writer given the chance, I did edit it a tad.)
Will Doctors Be Needed in the Future?
There’s a big discussion going on in the health tech community about a controversial keynote speech given by Vinod Khosla at the Health Innovation Summit (HIS), in which he stated that 80% of what doctors do could be replaced by machines.
If you’re a doc like me who has no idea who the heck Vinod Khosisa is (he’s a venture capitalist and co-founder of Sun Microsystems), why he’d be a keynote speaker at a healthcare event, well, that’s the point of this post.
You see, there are a whole lot of folks like Khosia out there – investors, entrepreneurs, tech types – who are attempting to redefine healthcare according to their own personal vision. Where we see a healthcare system in crisis, they see opportunity – just another problem with a technological solution. Computer-driven algorithms are the answer to mis-diagnosis and medical error, IPhone apps can replace physician visits, video connectivity can increase access.
Where we see illness and distress, they see a market.
And what business folks like to call disruption in the marketplace. Think about what happened to downtown small town USA after the first shopping mall opened. Or what happened to movie houses when Netflix started offering DVD rentals online. Or where all the independent bookstores went when the first Borders opened up, and what happened to Borders when the Kindle hit the market.
If Khosla is right, the we docs in our offices and hospitals are the old downtown department stores, the bookstores and the bricks and mortar businesses in an online revolution.
We’re replaceable. At least most of us.
Is Khosla right?
The therapeutic relationship between a doctor and a patient can never be replicated by an IPhone app. Not when so many of my patients leave my office on a daily basis telling me how much better they feel just having spoken to me. It’s a powerful and sacred relationship that is irreplaceable.
These days, however, almost all of my patients have googled their symptoms, and many have done a over the counter diagnostic test or treatment before coming in to see me. I’ll never see the ones who got their questions answered online or their symptoms cured by that over the counter med – I see what’s left after self-diagnosis and self-treatment has failed, or google told them to see me.
That’s disruption, isn’t it?
One day very soon, women will be able to screen themselves for cervical cancer and std’s using a self-administered vaginal swab. No need to see me unless the test is abnormal, or there are symptoms.
Of course, computer driven diagnostic algorithms, apps and programs can create a whole new set of problems in over-diagnosis, since “there’s nothing seriously wrong with you” is rarely an output. In my office, that’s a very frequent clinical assessment. Functional ovarian pain. The occasional errant menstrual cycle or missed period. Anxiety. Stress. Depression. Lack of sleep. Over-eating, over-drinking, over-medicating. What computer is going to pick that up?
Not to mention trauma care, surgery, childbirth, respiratory distress and any one of thousands of health emergencies that you can’t treat with an IPad. I don’t see any of that work going away for docs anytime soon, do you? Some of it, of course, is being shared with trained non-physicians, and even robots. But docs are still an indispensable part of the healthcare mix.
So while the mix is changing, we docs are still in it. And I don’t see that changing. At least for here and for now. But the future?
I don’t know.
Docs need to be part of the digital revolution
I do know that if this is the new revolution in healthcare, we docs better get in on it.
Take the EMR as an example of what happens when docs let non-docs innovate in healthcare without significant physician input. We become typists, not physicians. Clerical work that used to be done by lower paid staff – entering lab and radiology orders – becomes ours to do. We spend the majority of a patient visit looking at a computer screen and not the patient. Retrieving relevant clinical information is like searching for a needle in the haystack of required fields of entry, most of which are not necessary to provide care.
Indeed, we have not yet shown definitively that EMR’s improve outcomes.
And yet we’re all using them, aren’t we?
If we are not part of the digital revolution and leave it to the venture capitalists and entrepreneurs, they will develop products that may sell, but if they don’t improve outcomes, all that will have been accomplished is a disruption in a marketplace.
Wouldn’t it be so much better if we could disrupt disease?
The real opportunity in healthcare innovation
There are millions upon millions of folks – some in American, but most in the undeveloped world – who have never had, and will never have the opportunity for a patient-physician therapeutic relationship such as that I’ve described above. They have no one to call when Google tells them to “talk to your doctor”.
But the overwhelming majority of the do have cell phones. Amazing, really. We can’t get indoor plumbing, modern contraception or malaria tents to all those in need, but 80% of folks in the developing word have cellphones. If that’s not an opportunity and a potential market for healthcare innovation, then nothing is. If we can get any healthcare into the hands of these folks, even if it’s healthcare delivered by a mobile app, we have the potential to improve their lives.
Now, imagine that we docs were able to free ourselves from the 80% of our work that can be replaced by technology, and then redistributed ourselves (virtually and personally) across the globe where we were truly needed, so that we could provide needed healthcare to the entire planet?
Now that’s disprution.